[eGraphics Cloud] ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or use our barcode scanner application. By accessing or using our services and app, you agree to this Privacy Policy. If you do not agree with the terms outlined in this Privacy Policy, you should refrain from using our services and app.

1. Information We Collect

We understand the importance of your privacy and are committed to being transparent about the information we collect. This section describes the different types of information we collect from users across our website, services, and the barcode scanner app.

a. Personal Information

Personal information refers to any data that can be used to identify you or communicate with you. We collect personal information when you create an account, sign in, place orders, or contact us for support. This data is essential for providing you with the best experience possible on our platform. The personal information we may collect includes:

• Name: When you create an account or interact with us, we may ask for your full name. This is used to personalize your experience and communications.
• Email Address: Your email address is used for several purposes, including sending order confirmations, account notifications, product recommendations, and marketing communications. It is also a key communication tool for customer support.
• Phone Number: We may ask for your phone number if you need customer service or if we need to reach you in urgent situations, such as issues with an order or your account.
• Payment Information: In order to process purchases, we collect your payment information, including credit card details or other payment method details. Payment data is securely transmitted and processed through third-party payment processors, and we do not store sensitive payment information on our servers.
• Billing and Shipping Information: For transaction processing and delivery, we collect information related to your billing address and shipping address. This allows us to fulfill orders and send products or services to the correct location.
• Other Information You Provide: We also collect any other personal information you voluntarily provide, such as answers to surveys, preferences, or feedback.

By collecting and using this information, we aim to provide you with a seamless experience and ensure that we can fulfill our services effectively.

b. Non-Personal Information

Non-personal information refers to data that does not personally identify you but provides useful insights into how you use our services. We gather non-personal information for the purpose of improving our platform and enhancing the user experience. The types of non-personal information we may collect include:

• Device Information: Information about the device you're using, such as the model, operating system version, and device type (e.g., smartphone, tablet, or desktop). This helps us optimize our website and app for various devices.
• Browser Type: Information about the web browser you use, including the version of the browser, helps us ensure compatibility across different browser types.
• Pages Visited: Data about the specific pages or sections of our website or app you visit helps us understand what content is most relevant to you and helps us improve user engagement.
• Time Spent on Website or App: This data helps us analyze how long users engage with our content, allowing us to improve user retention and provide more valuable content.
• IP Address: An IP address is automatically logged by our servers whenever you visit our website or app. This is used to monitor site traffic, ensure security, and assist in troubleshooting technical issues.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about how you interact with our website or app. This information helps us deliver personalized content and ads, as well as track site performance. For more information on cookies, please refer to our Cookies Policy section.

This non-personal information helps us optimize the functionality of our services, personalize your experience, and analyze overall trends in usage.

c. Barcode Scanner App Information

If you use our barcode scanner app, we may collect data specific to the operation of the app:

• Scanned Data: When you use the barcode scanner, the scanned data (e.g., the text or numeric information from a barcode) is processed locally on your device. This data is not sent to our servers unless you choose to share it explicitly.
• Device Permissions: The barcode scanner app requests access to your device’s camera to allow you to scan barcodes. The app will not use the camera for any other purpose, and we do not collect any data from your device beyond what is necessary for barcode scanning.
• App Usage: We may also collect non-personal information about how the barcode scanner app is used, including the frequency of scanning, any issues that may arise during app use, and the overall performance of the app.

The primary purpose of collecting this information is to enhance the functionality of the app, allowing it to scan barcodes accurately and efficiently.

d. Universal Point of Sale (POS) System Data

Our Universal POS system may collect certain transactional information to facilitate the purchase process and provide customer support:

• Product Details: Information about the products or services you purchase, such as product names, quantities, and prices, is collected for the purpose of completing transactions and providing customer service.
• Transaction Amount: The total amount of your transaction, including applicable taxes, shipping, and handling fees, is recorded. This information is used to process payments and generate receipts.
• Payment Information: When making a purchase, we may collect payment information, such as credit card details, debit card information, or other payment methods.
• Billing and Shipping Information: This information allows us to process orders and ensure that products or services are delivered to the correct location. We may also use it to issue refunds or exchange products if necessary.

This data is vital for ensuring a smooth transaction process and for providing the best possible customer support related to your purchases.

2. How We Use Your Information

We use the information we collect for several purposes. Below, we break down how we use both personal and non-personal information:

a. To Provide and Manage Our Services

The primary reason we collect your information is to provide you with our services. This includes creating and managing your account, processing your orders, providing customer support, and improving our website and app. Specifically, we use your data for the following:

• Account Creation and Management: We use your personal information (such as your name and email address) to create and manage your account. This helps us provide you with personalized experiences and services.
• Transaction Processing: We use your payment and billing information to process payments for products or services you purchase. We also use shipping information to fulfill orders and ensure that products are delivered accurately and on time.
• Customer Support: We use your contact details (email or phone number) to assist with any questions or concerns you may have about our services, orders, or account management.

b. To Personalize Your Experience

We strive to provide a tailored experience for every user. By analyzing the data we collect, we can offer personalized recommendations and improve the overall user experience. Here’s how we use your data to personalize your experience:

• Content Recommendations: Based on your previous interactions with our website or app, we may suggest products or services you might find interesting. This is done using your browsing history, purchase history, and preferences.
• Custom Offers: We may offer promotions or discounts tailored to your needs based on your purchase history or the products you've shown interest in.
• Language and Preferences: We use the information you provide to remember your preferences, such as language settings, product preferences, and other customizations to improve your experience.

c. To Communicate with You

Communication is a vital part of our relationship with our users. We use your personal information to keep you informed about important updates regarding your account, services, or orders. The ways in which we may communicate with you include:

• Order and Transaction Notifications: We send email notifications about your order status, shipping details, and any changes to your order.
• Promotional Emails: If you have opted in, we may send promotional emails with updates on new products, sales, or exclusive offers.
• Customer Support: If you have an issue with our service or product, we will contact you to resolve the issue. This communication can take place via email, phone, or chat.
• Important Policy Updates: If there are any updates to our terms, conditions, or privacy policy, we will notify you to ensure you are informed of the changes.

d. To Analyze Website Performance

We continually aim to improve our website and services. By collecting and analyzing non-personal data about your interactions with our website, we can better understand how users engage with our platform and identify areas for improvement. This includes:

• Website Traffic and User Behavior: We use cookies and analytics tools to track which pages are most visited, how long users stay on specific pages, and which features are most commonly used. This data helps us make informed decisions on improving user engagement.
• Error Tracking and Bug Fixes: We monitor technical issues that users face, including errors or crashes, to ensure a smooth user experience. This helps us fix bugs and optimize the performance of our platform.

e. To Troubleshoot Issues

If there are any technical issues with our website or app, your data (such as device details, IP address, and browser information) helps us diagnose and resolve problems quickly. This ensures that users have a seamless experience.

f. To Improve Our Products and Services

We continuously strive to improve the functionality and quality of our products and services. To achieve this, we use your data to analyze trends, identify issues, and develop new features that enhance the user experience.

By collecting feedback, customer reviews, and usage data, we gain valuable insights that guide future updates and improvements to our offerings.

3. How We Share Your Information

We understand the importance of privacy and take steps to protect your information. However, in certain cases, we may share your data in order to facilitate the delivery of our services, ensure legal compliance, or improve the user experience. This section explains how and why we may share your information.

a. Service Providers

We may share your personal and non-personal information with third-party service providers who help us deliver our services. These providers may include:

• Payment Processors: In order to process transactions, we may share your payment details with third-party payment processors who handle secure transactions on our behalf.
• Shipping and Delivery Partners: When fulfilling orders, we may share your shipping information with third-party courier services to ensure timely and accurate delivery of products.
• Marketing and Advertising Partners: We may share non-personal information with advertising networks that help deliver personalized ads based on your interests.

These third parties are contractually obligated to protect your information and use it solely for the purpose for which it was shared.

4. Cookies and Tracking Technologies

Cookies are small files stored on your device that help us enhance your browsing experience. This section explains what cookies we use, how they work, and how you can manage them.

a. Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly, including enabling you to log in and use secure areas of the site.
• Performance Cookies: These cookies help us analyze how users interact with our website, such as which pages are visited and which features are used most often.
• Advertising Cookies: These cookies help us deliver personalized ads to you based on your browsing history across the web.
• Social Media Cookies: These cookies enable sharing content on social media platforms like Facebook, Twitter, and Instagram.

b. How to Manage Cookies

You can control the use of cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have been stored on your device. However, please note that some features of the website may not function properly if you disable cookies.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy. If you wish to delete your account or request the deletion of your personal data, you may contact us at [support@egraphicscloud.com]. We will respond to your request in accordance with applicable laws.

6. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to access, correct, or delete your personal information. You may also have the right to object to or restrict the processing of your personal information in certain circumstances.

For questions or requests regarding your personal data, please contact us at [support@egraphicscloud.com].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and indicating the effective date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

• eGraphics Cloud
• Email: support@egraphicscloud.com